Many months ago, I received a notice about upcoming webinars for teachers. One of the webinars caught my eye and raised my blood pressure. It was titled “4 Sure-Fire Ways to Improve the K-12 Customer Experience.”
I don’t know whether the college students in my freshman English courses have had good customer experiences in high school or not, nor do I particularly care. It’s obvious most of my students didn’t learn a lick in K-12 about how to write on demand the kind of nonfiction prose everyone has to be able to write. I do care about that.
I’m a teacher, not a customer service representative.
It’s my job to take the students who didn’t learn how to write in grades K-12 and turn them into writers.
If students don’t like English 101, I don’t let them do basket weaving instead.
If students find writing evidence-based, logically presented documents is hard, I tell them, “Writing is hard for me, too. Just do it.”
If students don’t do their assignments, I don’t refund their tuition.
If your students show up in my freshman English class, they will learn what their K-12 customer service representatives failed to teach them or they will fail freshman English.
You have been warned.
©2021 Linda G. Aragoni
